Dining and entertainment venues offering food, licensed beverages, music and dance are subject to exceptional responsibility in protecting their patrons and reducing impacts to the surrounding community from underage drinking, intoxication, drunk driving, noise, trash and litter.

Although responsible beverage service training is now a requirement in most states and cities throughout North America and many other countries worldwide, attention has only recently been placed on training of security and safety staff.  Increased vigilance and proactive monitoring of patrons at the door and inside venues have been linked to reduction in violence and closing time incidents on the street, thereby ensuring a high standard for residential quality of life.

• Status of server and manager training on responsible beverage service

• Essential elements of security and safety training for non-service staff

• Factors contributing to disorder and violence in and around venues

• Policies and practices required to support training

• Use of technology in age identification, crowd management and violence prevention

• Legislating training and lessons learned

• Application of research to policies and practices